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CaraLoom
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Questions? We’re here to help.

CaraLoom is a marketplace that connects you with verified, independent clinicians — we don’t provide care directly. Have a question or need a hand getting started? Send us a note and our team will get back to you within one business day.

Email
care@caraloom.com
Service area
United States — verified clinicians in a growing number of cities
Hours
Monday – Friday: 8:00 AM – 8:00 PM ET
Saturday: 9:00 AM – 5:00 PM ET
Sunday: On-call support

Your privacy matters. Please don’t share sensitive medical details (PHI) in this form. This channel is not for medical emergencies — if this is an emergency, call 911.

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CaraLoom

Care, woven into one continuous thread. From discharge to accepted placement to first visit — one record, one promise.

care@caraloom.com

Chantilly, VA 20151 · Serving providers nationwide

HIPAA-ready End-to-end encrypted Background-checked

CaraLoom is a technology marketplace, not a direct care provider. Clinicians are independent licensed professionals. We verify identity and licenses at onboarding and monitor them on an ongoing basis; because no screening is exhaustive, use your judgment when choosing care. See our Trust & Safety page.

A marketplace, not a care provider

CaraLoom is a technology marketplace and care-coordination platform — not a healthcare provider, staffing agency, or employer of clinicians. Clinicians are independent, licensed professionals who run their own practices. Bookings, rates, and care plans are agreements made directly between families and clinicians.

Payments & settlement

CaraLoom is a software platform and not a bank, escrow agent, or money transmitter. We utilize third-party payment processors (Stripe and Stripe Connect) to facilitate direct clinician-to-family transactions based on verified service-delivery milestones. Funds are secured up-front at booking and scheduled for payout once the clinician signs the clinical visit log.

Profiles & verification

Profiles, reviews, and messages are created by our users. We verify each clinician's identity and license at onboarding and monitor license status on an ongoing basis. No screening is ever exhaustive, so we encourage families to interview clinicians and use their own judgment when choosing care. See what we check on our Trust & Safety page.

AI guidance

Cara and other AI features are informational and are not a substitute for professional medical advice, diagnosis, or treatment. Please talk to your physician or another qualified provider about any medical question.

Emergencies

If you are experiencing a medical emergency, call 911.

Promotions & marks

Promotional offers and referral rewards are subject to their stated terms and may change. CaraLoom℠ and “Care that comes home to you.” are service marks of CaraLoom, Inc. © 2026 CaraLoom, Inc. Your use of this site is subject to our Terms of Service and Privacy Policy.

© 2026 CaraLoom, Inc. All rights reserved. Care, woven into one continuous thread.

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