Safety, engineered into
every visit.
CaraLoom is built around one promise: care that comes home to your family should never compromise on safety. Here's exactly how we protect everyone on the platform.
Our 5-point vetting system.
Before any clinician can take a single visit on CaraLoom, they must clear five independent checks — and we keep checking for as long as they remain on the platform. Here's exactly what that means.
- 01
Identity verification
Every clinician is exactly who they say they are.
A government-issued photo ID is matched to a live selfie using biometric face-match technology. No anonymous profiles — ever.
- 02
License & credential validation
Active, unrestricted licensure — verified at the source.
Primary-source verification against state licensing boards and the national NPI registry, plus proof of malpractice insurance and any specialty certifications a clinician lists on their profile.
- 03
Multi-state background screening
A clean record, checked nationwide.
National and county criminal database searches, the national sex-offender registry, and OIG/GSA healthcare-sanctions exclusion screening — completed before a clinician is ever approved.
- 04
References & verified work history
A real track record of safe, quality care.
We confirm professional work history and contact references, so the experience and specialties shown on every profile are ones you can trust.
- 05
Continuous monitoring
Vetting never stops after approval.
Real-time license-status monitoring and periodic re-screening. Any revocation, new sanction, or safety complaint is flagged and reviewed by our licensed Trust & Safety team within hours.
Clinicians who pass every step earn the Verified badge you see on their profiles. Vetting and screening are performed with accredited third-party providers.
Protection built into every interaction.
End-to-end encrypted messaging
No third party can read your conversations with clinicians.
Verified-settlement payments
Funds settle to the clinician only after the visit is verified.
Panic button (coming soon)
One-tap connection to CaraLoom Trust & Safety.
Visit oversight
Optional geo-tracking and check-in/check-out timestamps.
Incident reporting
Confidential reports reviewed by a licensed safety team.
AI fraud detection
Anomaly scoring on pricing, behavior, and identity signals.
If something feels wrong, tell us immediately.
Safety reports are reviewed by our licensed Trust & Safety team and prioritized ahead of every other request.
CaraLoom is a technology marketplace, not a direct care provider. Clinicians are independent licensed professionals. We verify identity and licenses at onboarding and monitor them on an ongoing basis; because no screening is exhaustive, use your judgment when choosing care. See our Trust & Safety page.